4010 – 03 – Consequences of Poor Quality

1m

Poor quality can cost shops business. Inferior work can result in:
• Failures in the product before it even gets to the customer, including reworked or reinspected parts, and the creation of scrap.
• Failures in the product after it’s been bought and delivered. This includes product returns, and both warranty and liability claims.
• Too much time used to evaluate quality and maintain quality standards. This includes inspection and testing, product audits, and operator checking time.

Quality is something that is most noticed when it’s not present. If the company emphasizes quality in products that customers like, they will find more success.