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    • Successful manufacturing requires mastery of a critical body of knowledge that includes essential concepts in applied mathematics, measurement and inspection, safety, and quality/lean.

    • Materials are very important to manufacturing and determine how well your application performs. Today, options include metals, ceramics, plastics, and composites, to name a few.

    • Machining best practices are specific to either the task or the device. For grinding, metal-cutting, or work holding, many tools can be used to complete the task.

    • Every workplace requires an understanding of the essential safety practices and topics that help employees to avoid potential hazards.

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4010 – 07 – What Are Internal Customers?

Products from manufacturers are the result of many people’s hard work and an extensive chain of processes. For a product to be high quality, each person has to perform excellently and each process has to run smoothly. To get to the external customer, products need to move among internal customers.

In an organization, other workers can be seen as each other’s “customers.” This means quality is the responsibility of everybody in the organization. Quality assurance can be a department in a program but everyone still has a hand in it.

The external customer is the ultimate customer, but the internal customer is also essential. Every worker should have both the organization and the consumer’s best interests at heart. These interests should never conflict.

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Class: 4010 - Quality Overview - 15 Lessons
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