4010 – 15 – Summary

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A company that intends to produce quality products and offer quality services needs to make sure they put consumers first. Quality control processes are used to make sure that all products are made without errors and function correctly. Poor quality is evident when there are too many defects, or when customers call with complaints and issues. Variations need to be limited to keep defects at bay during all stages of product creation.

Quality starts with product design, but it must be upheld throughout the whole process. When product features are carefully laid out, defects and errors are more likely to be kept to a minimum. Production aids in the quality process by checking and inspecting at all points of the process. Purchasing keeps internal customers happy by ensuring precise and prompt orders. The sales department is profoundly involved with external customers’ orders and requests. As customers change, the companies need to change too, adapting to their customers’ new requirements.