4010 – 13 – Defining Quality & Sales

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Sales department usually has the closest relationship with the external customer. They ensure quality by delivering the product in a timely and correct manner.

One of the biggest customer concerns is when their products will be delivered, especially in industrial settings. Industrial customers put their purchases to use quickly. Delays or wrong orders can harm the quality of the product.

The number of credits it has issued and the amount of phone calls from angry customers can be used to measure the success of a sales department. A sales department exhibits its importance and quality by providing precise, valuable services that bring the customer back for more.