4010 – 02 – Defining Quality in the Workplace

Quality has different definitions for different people. But, in general, a quality product should:
• Have features that perform as expected
• Follow specifications and lack errors.
• Meet the consumer’s needs

Quality is about both the products used and the processes followed. A quality product meets demands and works correctly. Quality processes make sure that products have no defects and are cost-efficient.

It’s key to remember that it’s the customer that set the standards for quality. You can create a fantastic product, but if the customer can’t use it, it won’t have sufficient quality.

  1. Who sets the standards for quality? 

    • 1.
    • 2.
    • 3.
    • 4.
4010 – 01 – Why Quality is Important

4010 – 01 – Why Quality is Important

Emphasizing quality is a great way for shops to separate themselves from their competition. Every company needs to make sure that customers are satisfied with the products and services consistently. It’s important to follow through with those ideals. There are many companies that claim quality, but few are able to back their promises. What is quality, and what can a company do to make sure that quality products are produced by quality methods.

4010 – 03 – Consequences of Poor Quality

4010 – 03 – Consequences of Poor Quality

Poor quality can cost shops business. Inferior work can result in:• Failures in the product before it even gets to the customer, including reworked or reinspected parts, and the creation of scrap.• Failures in the product after it’s been bought and delivered. This includes product returns, and both warranty and liability claims.• Too much time used to evaluate quality and maintain quality standards. This includes inspection and testing, product audits, and operator checking time. Quality is something that is most noticed when it’s not present. If the company emphasizes quality in products that customers like, they will find more success.

4010 – 04 – Building Quality Products

4010 – 04 – Building Quality Products

Quality doesn’t just occur – it takes a lot of work to design and build the proper product. Quality products are only as good as their specifications. It’s essential to have a clear outline in order to build a product that functions the way it’s supposed to. Some products can be built with an accuracy of 0.001 of an inch. Even that slight distance can be the difference between a great product and worthless one. Quality products need to be simple to use. They need to have a decent life span. And, if the product doesn’t work, it should be […]

4010 – 05 – Building Quality Processes

4010 – 05 – Building Quality Processes

A company has multiple processes that regulate the way the shop designs, purchases, machines, inspects, and transports parts. All processes change in order to accommodate the wearing down of machine tools wear down, the range of content and quality in materials, and changing temperature. Shops have next to no control over many of these variations in process. Some process variations can be pinpointed and stamped out. Workers can figure out if a certain machine is not performing as it should. They’ll note whether machine operators occasionally make mistakes, or if the material is faulty. The best processes can get rid […]

4010 – 06 – What Are External Customers?

4010 – 06 – What Are External Customers?

The main focus of all businesses is the external customer. Every customer has needs and wants, and ultimately it’s the customer that decides whether a product lives up to the expected quality. The ability to respond to customers’ needs is key to a shop’s success. Sometimes, customers have surprising requirements. By focusing on customers, you employ an aggressive business strategy that’s both aggressive and customer-centric. If you choose to focus on your competitors’ improvements, you’re put on the defensive and risk being left in the dust.

4010 – 07 – What Are Internal Customers?

4010 – 07 – What Are Internal Customers?

Products from manufacturers are the result of many people’s hard work and an extensive chain of processes. For a product to be high quality, each person has to perform excellently and each process has to run smoothly. To get to the external customer, products need to move among internal customers. In an organization, other workers can be seen as each other’s “customers.” This means quality is the responsibility of everybody in the organization. Quality assurance can be a department in a program but everyone still has a hand in it. The external customer is the ultimate customer, but the internal […]

4010 – 08 – Why Engineering Is Essential to Quality

4010 – 08 – Why Engineering Is Essential to Quality

A product’s design is key to the engineer’s ability to produce a quality project. The design is a mixture of the different features and requirements of a product. Some of these features will conflict with each other, so it’s essential to make carefully balanced decisions in the design phase. Typically, it costs less to fix a product defect right after it happens than it does to fix the defect once the product has already reached the external customer. The most cost-effective product design method is to create a product that takes into account all the materials, costs, and process involved […]

4010 – 09 – Designing for Quality

4010 – 09 – Designing for Quality

Customer’s requirements dictate the design choices for a product. It’s the shop’s responsibility to maintain their customer’s business by providing excellent service and high quality products. Product design takes a customer’s requirements and turns them into something manufacturers can understand and monitor. The better a product is defined at the beginning, the more accurate the design will be.

4010 – 10 – Quality and Production

4010 – 10 – Quality and Production

Once the product has been designed, it needs to be produced. Hopefully, each step in the production process will give the product a new layer of value. But, each step also represents a new way the product could be damaged. Achieving a quality product requires an organization-wide effort not to vary from the appropriate processes. People need to be vigilant, but they will make mistakes. Some of these defects will come from human error but other parts will be due to machines, materials, or missteps in the process. Management should ask workers to improve if the variation can be traced […]

4010 – 11 – The Chancing Production Process

4010 – 11 – The Chancing Production Process

Typically, inspection would have be one of the main ways of ensuring quality in production. In a traditional workplace, inspection is one of the most important steps in ensuring quality manufacturing. Workers would create parts, and then the inspectors would get rid of defective parts. Products were only checked in the final part of the process after all the money went into creating it. In the modern workshop, producing a quality product each time is the goal. This can only happen if everyone chips in to inspect products. All the parts that are created need to be inspected by the […]

4010 – 12 – The Relationship Between Quality and Purchasing

4010 – 12 – The Relationship Between Quality and Purchasing

Departments will need to rely on each other to get the job done right. Purchasing, for example, acquires all the parts and raw materials needed to manufacture company products. They are critical to the needs of the internal customer. Most companies will have a variety of agreements with its supplier. Ensuring all the products suppliers send match the products ordered also falls under the purchasing department’s purview. To ensure precision, purchasing will always be in contact with suppliers. By documenting all transactions and staying in contact with suppliers and internal customers, purchasing contributes to the overall quality of a product.

4010 – 13 – Defining Quality & Sales

4010 – 13 – Defining Quality & Sales

Sales department usually has the closest relationship with the external customer. They ensure quality by delivering the product in a timely and correct manner. One of the biggest customer concerns is when their products will be delivered, especially in industrial settings. Industrial customers put their purchases to use quickly. Delays or wrong orders can harm the quality of the product. The number of credits it has issued and the amount of phone calls from angry customers can be used to measure the success of a sales department. A sales department exhibits its importance and quality by providing precise, valuable services […]

4010 – 14 – Ensuring Organizations – Wide Quality

4010 – 14 – Ensuring Organizations – Wide Quality

Each department in a company contributes to the quality that is delivered to customers. Engineering needs to create products that satisfy customer needs. Production needs to make those products to strict specifications. Purchasing and sales need to deliver on time and accurately portray the product. While each department has different jobs, every department needs to work together in order to ensure a quality product. Each member of the team must be prepared to work in unison to meet customer requirements.

4010 – 15 – Summary

4010 – 15 – Summary

A company that intends to produce quality products and offer quality services needs to make sure they put consumers first. Quality control processes are used to make sure that all products are made without errors and function correctly. Poor quality is evident when there are too many defects, or when customers call with complaints and issues. Variations need to be limited to keep defects at bay during all stages of product creation. Quality starts with product design, but it must be upheld throughout the whole process. When product features are carefully laid out, defects and errors are more likely to […]

This is an error message

Updating...