4010 – 02 – Defining Quality in the Workplace

Quality has different definitions for different people. But, in general, a quality product should:
• Have features that perform as expected
• Follow specifications and lack errors.
• Meet the consumer’s needs

Quality is about both the products used and the processes followed. A quality product meets demands and works correctly. Quality processes make sure that products have no defects and are cost-efficient.

It’s key to remember that it’s the customer that set the standards for quality. You can create a fantastic product, but if the customer can’t use it, it won’t have sufficient quality.